We are committed to the highest standards in our products and customer service. If you wish to return an item for refund or exchange, please review the following guide as policies vary depending on how you purchased.
Any altered or damaged purchase of any kind by a customer will not be accepted for return or exchange. All merchandise (including gifts) must be returned with proof of purchase.
If you have damaged your garment and/or want to find out about what we can do to repair and assist you, please contact our Customer Care team.
Customer care is available between 9am – 5pm (AEST) Monday to Friday. Service may be unavailable on public and religious holidays.
In-store purchases
Although we always try to do what is fair and reasonable, our official Refunds & Returns Policy for our store is reflective of your statutory rights. In summary:
1) We are not required to issue refunds for change of mind.
2) If after purchasing a garment you discover a manufacturing fault, please return it to our store with your proof of purchase. When appropriate our staff will progress with an assessment process, and you will be contacted regarding a resolution. If during our assessment our team find the garment was faulty, we will do our best to repair it (for minor faults) or offer you a replacement/refund (for major manufacturing faults). If the assessment does not identify a product fault you will be provided with other options for paid repairs or other services.
Please ensure the garment has not been worn or washed and includes original packaging and tags. Garments cannot be accepted for return or replacement after they have been altered or damaged by a customer.
Online purchases
We want you to be satisfied with your purchase and we appreciate that your expectations regarding fit, colour and style based on what you see on this website may differ to what you receive.
For this reason, you may exchange your purchase or return it for a full refund of the price paid within 40 days of purchase. The costs of returning item(s) are at your expense in cases of change of mind.
Where the return is due to a manufacturing fault with the garment, the period for exchange or repair may be extended at our discretion.
We insist that the garment has not been worn, washed or altered and it includes all original packaging and tags attached. All merchandise must be returned with proof of purchase - this applies even if you received the garment as a gift.
Two options to return purchased online item(s):
Carefully repackage the item and send via Registered Post to:
Stafford Outlet (RETURNS)
10 Keele Street
Collingwood
Victoria, 3066
Return the item in person to our Collingwood outlet store.
Our staff will assist you. The item will initially be reviewed, and if deemed appropriate, the garment will be progressed to our Tailors for an assessment and you will be contacted regarding a resolution.
Returns must include a proof of purchase, reason for return and your contact details.
Please keep a copy of your tracking number. We cannot be held liable for return parcels that do not arrive.
Please note that the Stafford Group Head Office will examine garments on receipt and advise you of the outcome. If our team believe the garment has been mistreated, altered, or damaged by the customer (or in transit due to improper repackaging) the return will not be accepted.
