We offer our Australian online and phone customers free delivery on all orders over the value of AUD $100. This does not apply to orders outside Australia.
Orders below AUD $100 in value will incur subsidised freight charges. You will get an accurate quote of this charge on your Shopping Cart prior to confirming your order at Checkout.
All orders placed with us are subject to stock availability and will be despatched as soon as possible (typically within 2 working days).
Please allow 2-4 business days for Express Post services, and 6-10 days for Standard Mail services within Australia.
International orders
International orders are not subject to the Australian GST (Goods and Services Tax of 10%). Prices listed on our website include this amount, which will be deducted from your Shopping Cart when you specify your location. You can get an accurate quote on shipping charges when entering your location in the Shopping Cart prior to confirming your order at Checkout.
Prior to dispatching your order, we may request ID and payment verification as a security measure.
Please also be aware that overseas deliveries may be subject to customs delays beyond our control. For orders delivered outside Australia, please note that you are responsible for any import duties and clearance fees (where applicable) in your own country.
If we experience any delays in dispatching your order, our dedicated Customer Care team will contact you with more information.
If you have questions about shipping or our products and services, please contact Customer Care on:
Customer Care representatives will reply to emails within 1 working day and are available on telephone during the hours of 9:00am - 5:00pm AEST, Monday – Friday (excluding Public Holidays).
